FYB.Com Business Communication Most Important MCQ PDF

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Business Communication

Most Important Question Bank

 

FYB.Com Business Communication Most Important MCQ PDF

1. The -----------Interview allows employees to express their complaints.

A. Grievance

B. Job

C. Appraisal

D. Exit

ANS: A

 

2. Appraisal interview is also called____ interview.

A. Exit

B. Assessment

C. Grievance

D. Job

ANS: B

 

3. The long form of WASP (Interview technique) is---------------_

A. write, Acquire, Supply and Parting

B. welcome, Attire, Send and Parting

C. welcome, Acquire information, Supply information and Parting

D. Wish, Attend, Supply and Parting

ANS: C

 

4. Group decision making technique is______.

A. Video Conferencing

B. Group Discussion

C. Teleconferencing

D. DELPHI Technique

ANS: D

 

5. A list of items to be discussed in the meeting is called_____

A. Agenda

B. Resolution

C. Minutes of Meeting

D. Notice

ANS: A

 

6. A final decision taken in a meeting is called______

A. Resolution

B. Agenda

C. Committee meeting

D. Notice

ANS: A

 

7. In ----------meeting, company's Profit and Loss Account and Annual Report are

presented.

A. Annual General

B. Statutory

C. Special Meeting

D. Routine Meeting of Board of Directors

ANS: A

 

8. A procedure for calling a meeting is determined by_________.

A. Chairperson

B. Secretary

C. Formal Rules

D. Members

ANS: C

 

9. In a conference, Chief Guest's Keynote Address is presented in---------------- session.

A. the Inaugural

B. the Technical

C. the Valedictory Function

D. the Cabin Meeting

ANS: A

 

10. Participants in conference ---------voting rights.

A. have

B. have no

C. have temporary

D. have permanent

ANS: A

 

11. “A body of persons appointed or elected to meet on an organized basis for the consideration of matters brought before it" is called_______.

A. Conference

B. Committee

C. Session

D. Group

ANS: B

 

12. Board of Directors of a company is a ------- committee.

A. Line

B. Temporary

C. Advisory

D. Informal

ANS: A

 

13. Web based Seminar is called_________.

A. WEBINAR

B. SEMINAR

C. Conference

D. Symposium

ANS: A

 

14. ___________ Management is the function of Public Relations professionals.

A. Loan

B. Crisis

C. Finance

D. Business

ANS: B

 

15. ____________ creates a rapport between employees and Management.

A. Suggestion Scheme

B. Complaint

C. Notice

D. Advertisement

ANS: A

 

16. Public Relations is ___________.

A. not Publicity

B. advertisement

C. not trustworthy

D. not reliable

ANS: A

 

17. “ A Deliberate, planned , and sustained effort to establish and maintain mutual

understanding between an organisation and its public" is called___________.

A. Customer Relations

B. Business Relations

C. Foreign Relations

D. Public Relations

ANS: D

 

18. Tools such as exhibitions, trade fairs, mass media etc are used to maintain______ Public Relations.

A. Internal

B. External

C. Inside

D. Employees

ANS: B

 

19. A letter of Inquiry is written to ------------

A. to place Order for goods / services

B. to request for information about goods/services

C. to complaint against goods / services

D. to promote Sales of goods/ services

ANS: B

 

20. Read the following situation and answer the given question: You have received your order of 50 Tea Sets from ERA Glasses, Dadar (West). However, you have foundthat all Tea sets are totally damaged.What type of letter will you write in this situation?

A. Sales letter

B. Order Letter

C. Inquiry Letter

D. Complaint Letter

ANS: D

 

21. If you are writing a complaint letter to a seller complaining about the late delivery of goods, what is the best way to end this letter?

A. Hope to hear from you soon .

B. Make arrangement for the return of the goods.

C. Hope all is well.

D. You should now apologize for all this nonsense.

ANS: A

 

22. In a Sales Letter, the formula AIDA stands for__________.

A. Action, Interest, Decision, Attract Attention

B. Attract Attention, Interest, Desire and Action

C. Attention, Idea, Desire and Action

D. Attendance, Idea, Desire and Action

ANS: B

 

23. Read the given sentence and state in which paragraph of a Sales Letter could this sentence be included?: "Do you face the problem of Hair Loss? Then here we are with NURTURE HAIR OIL for you.”

A. The Introductory Paragraph

B. The Main Paragraph

C. The Concluding Paragraph

D. The Middle Paragraph

ANS: A

 

24. Consumer Grievance Letters are sent to ----------------

A. An Industrialist

B. The Consumer Redressal Forum

C. Seller

D. Buyer

ANS: B

 

25. Read the following situation and answer the question given below it by selecting the correct option: You have purchased a refrigerator worth Rs 60,000 from Shiya Electronics, Bandra (W). But since the date of purchase, the refrigerator has been problematic. Inspite of your repeated complaints, seller did not pay any heed. So you have decided to write to the Consumer Forum.In this letter, who is opposite party?

A. Consumer

B. Shiya Electronics

C. Consumer Forum

D. You

ANS: B


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