Business Communication Importance MCQ PDF

 

YOUTUBE:  SURAJ PATEL EDUCATION

BUSINESS COMMUNICATION

Multiple choice Questions (MCQs) 

1. The term “communis” derived from ___word.

a. Greek.

b. Latin.

c. Chinese.

d. English.

ANS: B

 

2. Communication means ___information, feeling and thoughts, with others.

a. To receive.

b. Exchange of.

c. Conveying.

d. All the above.

ANS: B

 

3. Grapevine communication is associated with _____communication.

a. Formal

b. Informal

c. Horizontal

d. Vertical.

ANS: B

 

4. Lateral communication is between

a. Superior and subordinate.

b. Same cadre of personal.

c. Subordinate and superior.

d. Among all.

ANS: B

 

5. Audio Visual communication combines

a. Auditory only.

b. Visual only.

c. Both auditory & visual.

d. Written.

ANS: C

 

6. Communication problems otherwise known as

a. Enquire.

b. Barriers.

c. Encoding.

d. Decoding.

ANS: B

 

7. Posters fall under _______communication.

a. Oral.

b. Visual.

c. Written.

d. Spoken.

ANS: B

 

8. Informal communication is otherwise known as ______ communication.

a. Grapevine.

b. Lateral.

c. Visual.

d. Horizontal.

ANS: A

 

9. Horizontal communication flows through _______

a. Face-to-face discussion.

b. Telephonic talk.

c. Periodical meeting.

d. All the above.

ANS: D

 

10. Gestural communication is a ______

a. Non-Verbal Message.

b. Direct conversation.

c. oral communication

d. Written.

ANS: A

 

11. Physical Barriers to communication are ______

a. Time and distance.

b. Interpretation of words.

c. Denotations.

d. Connotations.

ANS: A

 

12. Communication is derived from a Latin word “Communis” which means

a. Community

b. Share

c. Common

d. Marxist

ANS: B

 

13. Communication starts with:

a. Encoding

b. Sender

c. Channel

d. Feedback

ANS: B

 

14. The number of key elements in the communication process is :

a. Five

b. Six

c. Seven

d. Four

ANS: A

 

15. The two broad areas of communication are:

a. Oral and written communication

b. Verbal and written communication

c. Verbal and non-verbal communication

d. Oral and non-verbal communication

ANS: C

 

16. Which of the following combination is /are example/s of oral communication?

a. Meetings, memos and presentations

b. Meetings, memos and performance reviews

c. Meetings, presentations and performance reviews

d. All the above

ANS: C

 

17. Which of the following combination is /are example/s of written communication?

a. Letters and voicemail

b. Reports and email

c. Circulars and voicemail

d. All the above.

ANS: B

 

18. Orders and directives are the example of:

a. Downward communication

b. Upward communication

c. Diagonal communication

d. Horizontal communication

ANS: A

 

19. Communication between HR manager and salesman is an example of:

a. Horizontal communication

b. Lateral communication

c. Diagonal communication

d. Vertical communication

ANS: C

 

20. Diagonal communication is also known as:

a. Cross ward communication

b. Horizontal communication

c. Vertical communication

d. Any of the above

ANS: A

 

21. Communication between HR manager and Finance manager is an example of:

a. Downward communication

b. Upward communication

c. Diagonal communication

d. Horizontal communication

ANS: D

 

22. Down ward communication and Upward communication are :

a. Vertical communication

b. Horizontal communication

c. Diagonal communication

d. None of these

ANS: A

 

23. Placement of purchase order to supplier of material is ---------- communication.

a. Vertical communication

b. Horizontal communication

c. Internal communication

d. External communication

ANS: D

 

24. Receiving a sales order is an example of:

a. Vertical communication

b. Horizontal communication

c. Internal communication

d. External communication

ANS: D

 

25. --------- Communication can be inward or outward:

a. Vertical communication

b. Horizontal communication

c. Internal communication

d. External communication

ANS: D

 

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