BUSINESS COMMUNICATION
F.Y.B.COM , B.A, B.Sc
F.Y.B.M.S , B.A.F, B.B.I, B.F.M
IMPORTANCE MCQ
https://www.surajpateleducation.com/2021/04/fybcom-business-communication-most.html
1. Functional coordination is one important reason for
communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees’ unions
ANS: B
2. Communication with superiors involves:
a. Directions
b. Orders
c. Complaints
d. Instructions
ANS: C
3. Listening has been identified as one of the “seven
habits of highly effective people” by :
a. Lund Steen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
ANS: B
4. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
ANS: A
5. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
ANS: D
6. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
ANS: B
7. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
ANS: C
8. A message may be understood by an average educated
person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
d. Zero
ANS: B
9. Communication is a ___________
a. one way process
b. Two way process
c. Three way process.
d. four way process
ANS: B
10. The main objective of communication is:
a. Information and persuasion.
b. Skill and personality development.
c. Control and management.
d. Need.
ANS: A
11. The downward communication flow from
a. A subordinate to a superior.
b. A subordinate to a subordinate.
c. A superior to a superior.
d. A superior to a subordinate.
ANS: A
12. Gossip and rumour are part of ---------communication.
a. Formal.
b. Informal.
c. Horizontal.
d. Vertical.
ANS: B
13. Examples of oral communication----------
a. Letter.
b. E-mail.
c. Telephone.
d. Fax.
ANS: C
14. Which one is an effective audio-visual communication.
a. Cinema.
b. Television.
c. Drama
d. All the above.
ANS: D
15. Advantage of written communication
a. Save time.
b. Save money.
c. Permanent record.
d. Neat.
ANS: C
16. Written communication doesn’t includes
a. Reports
b. Forms.
c. Notice.
d. None of these.
ANS: D
17. Communication saves time in:
a. Internal communication.
b. Interview.
c. Oral communication.
d. Schedule.
ANS: D
18. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
ANS: C
19. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
ANS: B
20. The clarity in communication could be achieved by
which of the following techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
ANS: D
21. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
d. advice
ANS: B
22. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
ANS: D
23. Errors in language, grammar or visual representation
of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
ANS: B
24. __________ is the process of exchanging messages
between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
ANS:B
25. Listening, reading, speaking and writing are all
types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
ANS: A
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Is this for sem 1 for fybcom?
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