Business
Communication
F.Y.B.COM , B.A, B.Sc
F.Y.B.M.S , B.A.F, B.B.I, B.F.M
IMPORTANCE MCQ
1. The ----------- Interview allows employees to express their complaints.
A. Complaint
B. Work
C. Evaluation
D. Exit
ANSWER A
2. The evaluation interview is also called a ____ interview.
A. Exit
B. Evaluation
C. Complaint
D. Work
ANSWER: B
3. The long form of WASP (interview technique) is ---------------_
A. write, acquire, supply and fire
B. welcome, dress, shipping and farewell
C. welcome, acquire information, supply information and dismiss
D. Wishes, attendance, supply and dismissal
ANSWER: C
4. The group decision-making technique is ______.
A. Videoconference
B. Group discussion
C. Teleconferences
D. DELPHI technique
ANSWER: D
5. A list of topics to be discussed at the meeting is called_____
A. Agenda
B. Resolution
C. Minutes of the meeting
D. Notice
ANSWER A
6. The final decision made in a meeting is called______
A resolution
B. Agenda
C. Committee meeting
D. Notice
ANSWER A
7. At ---------- meeting, the profit and loss account of the company and the annual report are
presented.
A. Annual General
B. Statutory
C. Special meeting
D. Routine Board Meeting
ANSWER A
8. The procedure for calling a meeting is determined by_________.
A. President
B. Secretary
C. Formal rules
D. Members
ANSWER: C
9. At a conference, the keynote guest's keynote is presented in ---------------- session.
A. the Inaugural
B. the technician
C. the farewell function
D. the booth meeting
ANSWER A
10. Conference participants --------- voting rights.
To have
B. does not have
C. have temporary
D. have permanent
ANSWER A
11. “A body of persons designated or elected to meet in an organized manner for the consideration of the matters presented to it” is called _______.
A conference
B. Committee
C. Session
D. Group
ANSWER: B
12. The board of directors of a company is a committee.
A. Line
B. Temporary
C. Advice
D. Informal
ANSWER A
13. The web-based seminar is called_________.
A. WEBINAR
B. SEMINAR
C. Conference
D. Symposium
ANSWER A
14. ___________ Management is the function of Public Relations professionals.
A loan
B. Crisis
C. Finance
D. Business
ANSWER: B
15. ____________ creates a relationship between employees and management.
A. Suggestion scheme
B. Complaint
C. Notice
D. Advertising
ANSWER A
16. Public relations is ___________.
A. no advertising
B. advertising
C. not trustworthy
D. unreliable
ANSWER A
17. “A deliberate, planned and sustained effort to establish and maintain
understanding between an organization and its audience "is called___________.
A. Customer relations
B. Business relationships
C. Foreign Relations
D. Public relations
ANSWER: D
18. Tools such as exhibitions, fairs, media, etc. are used. to maintain ______ Public Relations.
A. Internal
B. External
C. Interior
D. Employees
ANSWER: B
19. A letter of inquiry is written to ------------
A. place an order for goods / services
B. request information on goods / services
C. to claim against goods / services
D. promote sales of goods / services
ANSWER: B
20. Read the following scenario and answer the given question: You have received your order for 50 tea sets from ERA Glasses, Dadar (West). However, you have discovered that all the tea sets are totally damaged. What type of letter will you write in this situation?
A. Sales letter
B. Order letter
C. Consultation letter
D. Letter of complaint
ANSWER: D
21. If you are writing a letter of complaint to a seller complaining about late delivery of goods, what is the best way to end this letter?
A. I hope to hear from you soon.
B. Arrange for the return of the merchandise.
C. I hope all is well.
D. Now you should apologize for all this nonsense.
ANSWER TO
22. In a sales letter, the AIDA formula means__________.
A. Action, interest, decision, attracting attention
B. Attract attention, interest, desire, and action
C. Attention, Idea, Desire and Action
D. Assistance, idea, desire and action
ANSWER: B
23. Read the given sentence and indicate in which paragraph of a sales letter this sentence could be included: "Are you facing the problem of hair loss? Then here we are with NURTURE HAIR OIL for you."
A. The introductory paragraph
B. The main paragraph
C. The final paragraph
D. The middle paragraph
ANSWER A
24. Consumer complaint letters are sent to ----------------
A. An industrialist
B. The Consumer Compensation Forum
C. Seller
D. Buyer
ANSWER: B
25. Read the following scenario and answer the question below by selecting the correct option: You have purchased a refrigerator worth Rs 60,000 from Shiya Electronics, Bandra (W). But from the date of purchase, the refrigerator has been problematic. Despite his repeated complaints, the seller ignored it. So you have decided to write to the Consumer Forum. In this letter, who is the opposing party?
A consumer
B. Shiya Electronics
C. Consumer Forum
D. you
ANSWER: B
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